Here are 10 questions that we get asked a lot:
1. What is the difference between vintage shops and thrift/resell/wholesale shops and what exactly is Hip Zipper considered?
We do not consider ourselves a thrift or resell/wholesale shop.
Thrift shops, resell/wholesale shops sell a wide range of new, used and vintage items, usually at very cheap price points.
We sell authentic vintage clothing: both online and in-store. We hand-pick each piece with the consumer: the 'end-user' in mind as our customer base.
Since 1999 our business model (both at the brick and mortar and online) has been to offer the consumer a collection of the best quality vintage possible at a fair price.
2. What is the difference between the inventory at your shop and your online inventory?
The two collections are completely separate. Consumers are welcome to visit the physical store, shop the racks of inventory and try those vintage pieces on “in the store”.
The online collection is exclusively for sale on the website. It must be purchased online.
3. Can I come to the store and try something on from your online store?
Because the online store is a separate collection (and to help reduce wear-and-tear to more valuable, delicate vintage pieces due to multiple people trying them on…) consumers are unable to try on items from the online collection in-store.
If you are interested in our online inventory, we ask that you know your measurements and make your purchase accordingly. We’re more than happy to answer any and all questions about sizing or condition before you make your purchase, so that you can be confident of your decision to purchase. Please email us at firstname.lastname@example.org with any questions you may have!
4. Can I purchase something from your physical store online?
At this time, inventory from our brick and mortar collection is available to purchase in-store only.
5. Can I return my purchase?
All items are considered final sale.
We welcome and encourage all questions about size and condition before consumers decide to purchase. Please see our Policies page for more specific details.
6. Are any of your items available to rent?
We do not rent any vintage, either from our online collection or our physical store site.
7. Where do you get all of your vintage?
We’ve been open since 1999. That’s a long time to discover avenues to source inventory. We believe we get opportunities we’re meant to get, to find quality items at the most reasonable price so we can pass that on to our consumers.
8. Do you buy vintage? Do you consign?
We’re always buying vintage clothing. We do not consign. If you have vintage you would like to sell, please click here.
9. Why doesn’t your website collection offer modern day size info (i.e. S M L or numerical sizing)?
Grab a seat. It’s a long answer:
If you look at vintage clothing listings on other selling platforms (Etsy, eBay...) many reputable vintage sellers will go to great lengths to indicate specific garment measurements for vintage items.
They often include the following measurements:
Length from shoulder to waist (for a defined waistline)
Overall garment length
Shoulder to shoulder measurement
Sleeve length (for a long-sleeved garment)
Rise + Inseam (for pants + shorts)
Vintage sellers do so because size standards vary greatly from 1920 - 2020.
Many vintage pieces are hand-made with no tags.
If something is estimated (or described) as “This fits a size medium " or “ This fits a modern day size 10…” and a consumer buys the item because they generally wear a size medium - then it doesn't fit - the consumer may come back disappointed with feedback that the garment was mis-sized.
The same principle applies for shoe sizing.
In the world of fast fashion, consumers often buy products that are incorrectly sized. Fast fashion plays a ‘shell game’ of sorts with the words ‘Small, Medium and Large…'
In reality what fast fashion does is something commonly known in retail as ‘Vanity Sizing…’ The tactic is widely-used to assist in positive self-image and to encourage consumers to shop their store because the consumer is considered a smaller size at their shop…
There is a US Standard Size Apparel Chart out there but to our knowledge, we don't know of any authority mandating that all manufacturers go by the same regulation. It's a 'standard' set forth by the ASTM - not an actual requirement. So sizing can vary depending on the designer, manufacturer or retailer.
**To ensure best fit: we ask consumers to use a measuring tape, measure themselves and know their exact measurements. Consumers can also measure similar clothing items that fit for comparison, keeping in mind that many garments we offer for sale do not stretch.
**If you would like us to send you a measuring tape with your order, just email us and we'll gladly do so!
10. If I bought something from you that I love, do I have your permission to tag you in a post on social media?
Not only do you have our permission, we encourage it! Our Instagram handle is @hipzippernashville
For general inquires, please reach out at email@example.com. For any questions regarding inventory or shipping please email us at firstname.lastname@example.org.